Introduction
Welcome to Austrian Floristry Guide. This privacy policy explains how Elena Bergmann ("I", "me", "my") collects, uses, and protects your personal information when you visit this website (austrianfloristry.guide). I am committed to protecting your privacy and handling your data in an open and transparent manner.
This policy complies with the General Data Protection Regulation (GDPR) and Austrian data protection laws. By using this website, you agree to the collection and use of information in accordance with this policy.
Data Controller
The data controller responsible for your personal data is:
Elena Bergmann
Mariahilfer Str. 45/12
1060 Vienna, Austria
Email: elena@austrianfloristry.guide
Information I Collect
Information You Provide Directly
When you use the contact form or communicate with me via email, I may collect:
- Your name
- Email address
- Any other information you choose to include in your message
Information Collected Automatically
When you visit this website, certain information may be collected automatically:
- IP address (anonymized where possible)
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on site
- Date and time of access
How I Use Your Information
I use the collected information for the following purposes:
- To respond to your inquiries and provide requested information
- To improve the website content and user experience
- To analyze website traffic and usage patterns
- To detect and prevent technical issues or security breaches
- To comply with legal obligations
Cookies
This website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the website function properly and provide analytical information.
Types of Cookies Used
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas. The website cannot function properly without these cookies.
- cookie_consent: Stores your cookie preferences (expires after 1 year)
- Session cookies: Temporary cookies that expire when you close your browser
Analytics Cookies
If you consent, I may use analytics cookies to understand how visitors interact with the website. This helps me improve content and user experience. All data is anonymized.
Marketing Cookies
I currently do not use marketing cookies on this website. If this changes in the future, this policy will be updated and your explicit consent will be requested.
Managing Cookies
When you first visit the homepage, you will see a cookie banner allowing you to accept, reject, or customize your cookie preferences. You can also manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Legal Basis for Processing
Under GDPR, I process your personal data based on the following legal grounds:
- Consent: When you submit the contact form or accept cookies
- Legitimate Interest: For website analytics and security
- Legal Obligation: When required by law
Data Retention
I retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form submissions: Up to 2 years after last communication
- Analytics data: Aggregated data retained for up to 26 months
- Cookie preferences: 1 year from the date of consent
Data Sharing
I do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following circumstances:
- Service providers: Hosting providers who help maintain this website, bound by confidentiality agreements
- Legal requirements: When required by law or to protect legal rights
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data I hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how I use your data
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact me at elena@austrianfloristry.guide. I will respond to your request within 30 days.
Data Security
I implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure hosting with encrypted data transmission (HTTPS)
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
- Secure password practices and authentication measures
Third-Party Links
This website may contain links to external websites. I am not responsible for the privacy practices or content of these third-party sites. I encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
This website is not intended for children under the age of 16. I do not knowingly collect personal information from children. If you believe I have inadvertently collected such information, please contact me immediately for its removal.
International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, I ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Changes to This Policy
I may update this privacy policy from time to time to reflect changes in practices or legal requirements. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated through a notice on the website homepage.
Complaints
If you have concerns about how I handle your personal data, please contact me first at elena@austrianfloristry.guide. If you are not satisfied with my response, you have the right to lodge a complaint with the Austrian Data Protection Authority:
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Email: dsb@dsb.gv.at
Website: www.dsb.gv.at
Contact Information
For any questions or concerns regarding this privacy policy or your personal data, please contact me:
Elena Bergmann
Email: elena@austrianfloristry.guide
Address: Mariahilfer Str. 45/12, 1060 Vienna, Austria
Last Updated: October 15, 2025
Effective Date: October 15, 2025